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InMotion Hosting

Managed web hosting with 24/7 human support

InMotion Hosting is a managed web hosting provider offering VPS, dedicated, bare metal, and shared hosting plans, all built on infrastructure the company owns and operates directly. Its UltraStack server configuration and NVMe SSD storage are engineered for speed and stability without relying on third-party systems.

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InMotion Hosting homepage showing managed VPS, dedicated, and shared web hosting plans with 24/7 support and 90-day money-back guarantee

(Deal Status: Active)

Funding Status: Not Seeking Investment

Why We Picked:

InMotion has operated for over 25 years as a founder-led, employee-owned company — which means pricing and product decisions aren't driven by investor pressure or short-term goals. It's one of the few hosting providers that owns its entire infrastructure end-to-end, which translates into more predictable performance and accountability. Agencies and freelancers managing multiple client sites will appreciate the VPS and dedicated server tiers, combined with included migration support and 24/7 human access.

Pricing Model:

InMotion Hosting uses a recurring subscription model with monthly and multi-year billing terms. Introductory pricing applies to the initial term, with renewals priced at a higher standard rate.

Guarantee:

Shared hosting and WordPress hosting plans come with a 90-day money-back guarantee — one of the longer refund windows in the hosting industry. VPS, Reseller, and UltraStack WordPress VPS plans on 6-month or longer terms also qualify for the 90-day window, while month-to-month plans on those same products carry a 30-day guarantee. Domain registration fees are non-refundable, and any free domain included at signup will have its standard registration cost deducted from the refund.

Tool Maturity:

InMotion Hosting is a mature, established provider — founded in 2001 and continuously operating for over 25 years with a growing customer base of 170,000+. The company owns and operates its own data centers across the US (East and West Coast) and Europe, which is a strong signal of operational depth and long-term commitment. Documentation and support articles are updated regularly, with new articles published as recently as June 2026.

Social Proof:

Rated 4.3/5 on G2 based on 99 verified reviews, with outstanding customer support cited as the top positive theme across 32+ reviews.
Serves over 170,000 customers and has operated continuously for more than 25 years.
Holds a Net Promoter Score (NPS) of 54, above the 2026 cloud and hosting industry average of 40.
One customer case study documents 7 million monthly visitors served from a dedicated server with zero failures under load over 14 years.
A separate case study shows a 55% improvement in page load speed after switching to InMotion's managed WordPress VPS.
Rated "Great" on Trustpilot, reflected in the VPS hosting product page.

Core Features:

VPS, dedicated, bare metal, shared, and private cloud hosting plans are available, so you can start small and move up without switching providers.
All VPS plans include NVMe SSD storage and a 1 Gbps network connection, which delivers consistently faster read/write speeds compared to traditional HDD-based hosting.
A 99.99% uptime guarantee is included across VPS plans, backed by infrastructure InMotion owns and operates rather than leasing from third parties.
Launch Assist onboarding is included with VPS plans, providing expert-guided server setup and migration support at no additional cost.
Full root access is available on VPS and dedicated plans, giving developers complete control over their environment and installed software.
Data center selection is available across U.S. East Coast (Ashburn, VA), U.S. West Coast (Los Angeles, CA), and Europe (Amsterdam), letting you locate your server closer to your audience.

Integration Features:

cPanel integration supports direct management of email, FTP, databases, domains, and SSL from a single familiar interface used widely across the hosting industry.
WordPress-specific VPS plans (UltraStack) are pre-configured and compatible with common WordPress tools and plugins, including W3 Total Cache.
Application support covers a wide range of frameworks and platforms including Django, Laravel, Magento, Drupal, Next.js, Moodle, and more — installable via InMotion's sysadmin support team.
WHM (WebHost Manager) is available on reseller and dedicated plans for managing multiple cPanel accounts from one interface — useful for agencies hosting many client sites.

Automation Features:

Free website migration is included with all VPS plans, meaning InMotion's team handles the transfer process so you don't have to reconfigure everything manually.
Softaculous is available on reseller VPS plans for one-click installation of popular CMS and application software.
UltraStack WordPress VPS plans include maintenance tooling designed to reduce the manual overhead of keeping WordPress environments updated and optimized.

Reporting Features:

InMotion's customer portal (AMP — Account Management Panel) provides a central dashboard for tracking plans, billing, domain management, and account activity.
The Flex Spend Dashboard, available on Private Cloud plans, lets teams allocate and monitor resource usage across their environment with fixed monthly pricing and no surprise overages.
cPanel includes built-in access logs, resource usage reports, and bandwidth monitoring, which helps site owners and agencies keep an eye on traffic and server load.

Customization Features:

Managed VPS plans support a choice of control panel — cPanel or Control Web Panel (CWP) — depending on your preference and existing workflow.
Unmanaged VPS plans allow full OS and stack customization, including support for Docker, NGINX, Node.js, Python, Ruby on Rails, Redis, and many other environments.
Bare metal plans let you specify your exact hardware configuration, operating system, and software stack from the ground up.

Security Features:

All VPS plans include always-on DDoS protection powered by Corero, which the company states reduces vulnerabilities by 98% compared to shared hosting environments.
The Monarx malware plugin provides real-time file monitoring and detection on VPS servers, scanning continuously rather than on a scheduled basis.
ConfigServer Security and Firewall (CSF) is supported on Control Web Panel (CWP) VPS plans for advanced server-level firewall management.
Free SSL certificates are included with cPanel-based VPS plans, covering basic HTTPS needs without requiring a third-party certificate purchase.
Premier Care add-on bundles include advanced security monitoring, disaster recovery, and Core Web Vitals optimization for teams that need a higher level of managed protection.

Ideal Users:

Web agencies managing 10–300+ client websites who need reliable VPS or dedicated infrastructure with centralized control via WHM and cPanel.
Freelance developers who want root-access VPS hosting with the flexibility to install custom software stacks without managing the underlying server hardware.
Small business owners running WordPress sites who need reliable uptime and a support team they can actually reach by phone or chat when something breaks.
E-commerce teams on WooCommerce or Magento that need dedicated resources and PCI-readiness support for revenue-critical storefronts.
Hosting resellers who want a white-labeled, WHMCS-ready VPS environment to build a client hosting business on top of.
High-traffic content publishers or media sites that need dedicated or bare metal infrastructure and have outgrown shared or entry-level VPS hosting.

Primary Use Cases:

Use it for hosting multiple client websites under a single reseller or VPS account when you're an agency or freelancer managing a growing client roster.
Use it to migrate away from shared hosting when your site is experiencing slowdowns or resource contention from neighboring accounts.
Use it for running resource-intensive applications like Magento, Moodle, or custom Node.js or Python apps that need dedicated CPU and RAM.
Use it as a managed WordPress hosting environment when you want expert support available 24/7 without hiring an in-house sysadmin.
Use it for high-traffic production environments where 99.99% uptime guarantees and DDoS protection are non-negotiable requirements.
Use it when building a bare metal or private cloud environment that needs to be configured specifically for your application architecture, compliance requirements, or team workflow.

Tech Stack:

Cloud-hosted managed infrastructure — InMotion owns and operates its own servers and data centers, with no third-party hosting dependency.
Three data center regions available: Los Angeles (West US), Ashburn (East US), and Amsterdam (Europe).
NVMe SSD storage across all VPS plans, with a 1 Gbps network interface on each server.
Supports Linux-based environments; managed plans offer cPanel or Control Web Panel as the primary interface.
Compatible with a wide application stack including WordPress, Drupal, Joomla, Magento, Node.js, Python, Django, Laravel, Docker, and more.
Full root access is available on VPS, dedicated, and bare metal plans for teams that need OS-level control.

Positioning:

InMotion competes with hosting providers like SiteGround, WP Engine, and DigitalOcean, but differentiates itself through full infrastructure ownership and US-based human support at every tier. Unlike cloud platforms that are primarily self-serve, InMotion includes hands-on migration support, launch assistance, and 24/7 live tech support as standard — making it a better fit for teams that want a hosting partner rather than just a server vendor. Its founder-led, employee-owned structure also means it hasn't gone through the private equity acquisition cycles that have affected pricing and support quality at several competitor brands.

Support & Resources:

Live chat support is available 24/7/365; phone support is available during business hours, with ticket-based support available around the clock for less urgent issues.
A large knowledge base at inmotionhosting.com/support/ covers control panels, domain management, email, DNS, security, and more, with new articles published regularly as recently as June 2026.
Premier Care bundles offer an elevated support tier with dedicated advanced support, security monitoring, and infrastructure consultation — useful for teams managing business-critical environments.

Limitations:

Introductory pricing applies only to the initial subscription term; renewal rates are significantly higher, which has been noted in multiple G2 reviews as a friction point for small business customers.
Phone support is not available 24/7 — it operates during business hours only, which may be a gap for teams in non-US time zones who prefer voice support.
The 90-day money-back guarantee does not apply to domain registration fees, and if a free domain was included in the signup, its standard registration cost is deducted from any refund.
Month-to-month VPS and reseller plans only qualify for a 30-day refund window rather than the 90-day guarantee that applies to longer-term plans.