Great Value

Ideta

Business Software | Communications Software

No‑Code AI Chatbot & Callbot Builder

Ideta lets you build smart chatbots, callbots, and voicebots without coding. Automate customer support across websites, WhatsApp, Messenger, and phone, connect to your CRM and databases, and use multi-AI models for natural conversations—ideal no‑code AI automation for support teams and contact centers.

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Up to 15% Off on paid plans

Coupon Info: Email contact@ideta.io for discount

First Year Discount

Ends: December 31, 2025

(Deal Status: Expired)

Company: Ideta

Location: France

Funding Status: Bootstrapped

Why We Picked:

Ideta combines a no-code chatbot builder with voicebots, multi-channel deployment, and human handover, which works well for teams that want conversational AI without hiring developers. Its integrations go beyond simple website chat, connecting to CRMs, ERPs, HR systems, knowledge bases, Stripe, Zapier, Slack, and even native contact center platforms like Genesys. Flexible pricing (including a free plan and live trial) plus options for extra sessions and support make it easier to scale usage as demand grows

Pricing Model:

Ideta uses a subscription model with plans that include a free tier where you can test all features and then a 14-day live trial after your bot is published. Paid plans appear usage-based, with limits tied to the number of chatbots and monthly sessions, plus optional add-ons for extra sessions, builders, and services such as training or customer success.

Guarantee:

Ideta lets you try the chatbot builder with all advanced features for free until you are ready to publish, and then gives 14 days to test the bot live at no cost. A specific money-back or refund policy is not clearly stated on the official pricing materials.

Tool Maturity:

Ideta appears to be a mature, established platform, with documentation pages and webhooks content dating back several years and an active product blog still publishing integration articles in 2025. Its presence on Capterra with dozens of reviews, plus a listing on G2, suggests a stable user base and continued adoption across industries. Ongoing work on deep integrations like the native Genesys connector indicates active development rather than a dormant tool.

Social Proof:

Listed on Capterra with 50+ verified user reviews describing it as a robust conversational AI platform with advanced features.
Reviews frequently mention generous conversation allowances, suitability for agencies building bots for clients, and strong value for money.
Users highlight high-quality, responsive support and documentation that has improved over time.
Reviewers note powerful AI capabilities and API integration options as reasons for choosing Ideta over some alternatives.

Core Features:

No-code chatbot and callbot builder that lets you design conversational flows without software development skills, lowering the barrier for teams to launch assistants.
Supports deploying multiple chatbots across channels, with professional plans explicitly allowing several bots under one account.
Handles both chatbots and voicebots, so you can cover web, messaging, and telephony use cases from a single platform.
Basic personalization lets you adjust bot colors, while advanced personalization extends to popup images and behavior, helping align the assistant with your brand.

Integration Features:

API manager and webhooks let you connect chatbots to internal and external tools (CRMs, HRIS, ERPs, knowledge bases, and other business systems) via GET/POST requests without writing backend code.
Integrates with collaboration and automation tools like Slack and Zapier to send notifications and automate tasks triggered by chatbot events.
Supports payment workflows through Stripe by inserting dedicated payment “bubbles” and using API calls to create and confirm payment intents inside conversations.
Offers a native connector with Genesys so bots can sync conversations into the contact center, allow agent takeover from the Genesys interface, and keep all interactions in one place.

Automation Features:

Automates high-volume, repetitive requests (such as ticket follow-up, HR questions, onboarding, after-sales queries, and reservations), freeing human agents for complex cases.
Uses webhooks and APIs so bots can trigger external workflows, update systems of record, and drive operational processes from within a chat or call.
Can automatically adjust plan level when your monthly sessions exceed plan limits, ensuring conversations continue without manual intervention (while notifying you of the change).

Reporting Features:

Built-in KPI tracking within the chatbot helps you monitor performance and ROI, then refine flows based on real usage data.
Genesys integration allows teams to track bot performance alongside human agents, keeping a unified view of the customer journey.

Customization Features:

Visual builder lets you craft custom conversational experiences and structure flows in Ideta’s own logic style rather than a rigid drag-and-drop, which some users find powerful once learned.
Channel-specific behavior controls mean bot behavior can adapt depending on where it is deployed (e.g., website vs other channels), though detailed rules vary by channel.
Options to add extra chatbot builders to an account support teams that need multiple people designing or maintaining bots.

Security Features:

Payment integrations like Stripe are implemented via secure API flows and tokens inside the chatbot, keeping sensitive steps behind authenticated calls rather than exposing raw credentials in conversation.

Ideal Users:

Customer support teams that want to deflect common questions with chatbots and callbots while still enabling live agent takeover when needed.
Sales and marketing teams that need conversational bots on websites and messaging apps to capture leads, answer pre-sales questions, and route conversations.
Operations and HR teams automating internal processes such as HR requests, onboarding steps, and ticket follow-ups through chat interfaces.
Agencies and consultants building and managing chatbots for multiple clients who benefit from generous conversation limits and multi-bot capabilities.
Contact centers using Genesys that want to add AI-powered chatbots and callbots while keeping agents in their existing workspace.

Primary Use Cases:

Use it for customer service automation when you want a bot to answer FAQs, handle ticket updates, and escalate to a human when needed.
Use it for lead generation on your website or social channels when you need a conversational front door instead of static forms.
Use it for internal workflows such as HR requests, onboarding checklists, or IT support, where employees can chat with a bot instead of emailing shared inboxes.
Use it for payment collection during conversations by embedding Stripe payment steps directly into the chat flow.
Use it for omnichannel customer engagement in contact centers running Genesys, where you want bots and agents to share one interaction history.

Tech Stack:

Cloud-based conversational AI platform accessed via web, with no local installation mentioned.
Supports deployment of chatbots across multiple channels, including websites, Messenger, WhatsApp, SMS, Microsoft Teams, and more.
Integrates with customer and business systems such as CRM, HRIS, ERP, and internal knowledge bases via APIs and webhooks.
Connects to collaboration and automation tools like Slack, Zapier, and Stripe for notifications, workflows, and payments.
Offers multi-AI flexibility, allowing bots to leverage models from providers such as OpenAI, Mistral, Microsoft, and Google in supported scenarios.

Positioning:

Unlike simple website chat widgets that only handle basic scripts, Ideta offers both chatbots and callbots, multi-channel deployment, and tight integrations with business systems and contact center platforms. Its no-code builder plus deep API and webhook options give non-developers access to advanced automation, while still allowing technical teams to wire bots into complex workflows. The adaptive, usage-based pricing with a free plan and live trial makes it easier to start small and then scale bots and sessions as needs grow.

Support & Resources:

Support is available via a contact page, email, and a live chatbot embedded on the site for quick questions.
Official documentation and blog posts cover topics such as Genesys integration, Stripe payments, webhooks, and API usage, giving teams concrete implementation guidance.
Capterra reviewers consistently mention responsive support and improving documentation as positives.

Limitations:

When session limits are exceeded, plans can automatically upgrade to a higher tier, so teams should monitor usage and pricing expectations.
Some reviewers note an initial learning curve and occasional interface quirks, even though they generally find the platform powerful once understood.
A clear refund or money-back guarantee is not outlined on the public pricing materials; only trial access is explicitly described.

Coupon Info: Email contact@ideta.io for discount

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